TY - JOUR AU - Artalejo Rodríguez, Jesús Manuel PY - 1993 DO - 10.1038/sj/jors/0440311 SN - 0160-5682 UR - https://hdl.handle.net/20.500.14352/57513 T2 - The Journal of the Operational Research Society AB - In this paper we study the M/H2/1 queue with returning customers. We obtain explicit formulae for the steady-state distribution and the expected quality characteristics of the system. In addition, a simple recursion scheme for computing the 'orbit'... LA - eng M2 - 309 PB - Stockton Press KW - Convolutive equations KW - Hyperexponential distribution KW - Markov processes KW - Retrial queues KW - Steady-state distribution TI - Explicit Formulae for the Characteristics of the M/H2/1 Retrial Queue TY - journal article VL - 44 ER -