TY  - JOUR
AU  - Shu, Ziwei
AU  - Carrasco González, Ramón Alberto
AU  - Rui Figueira, José
AU  - Cunha Ferreira, Diogo
PY  - 2026
DO  - 10.1016/j.ijhm.2025.104442
UR  - https://hdl.handle.net/20.500.14352/132722
T2  - International Journal of Hospitality Management
AB  - Abstract:While analyzing customer satisfaction in luxury hotels through online reviews has become increasingly crucial, to our knowledge, many models still rely on questionnaires. Therefore, this paper aims to analyze customer satisfaction in luxury...
LA  - eng
M2  - 1
PB  - Elsevier
KW  - Customer satisfaction analysis
KW  - Comparative survey
KW  - Kano model
KW  - Multicriteria satisfaction analysis
KW  - Luxury hotel
KW  - Decision-making
TI  - The MUSA model applied to luxury hotel customer satisfaction: a comparative survey of the top 10 european tourist cities
TY  - journal article
VL  - 133
ER  -