RT Journal Article
T1 Organizational Commitment and Well-being HR Practices: A Gender Bias Perspective for the Hospitality Industry in Spain
A1 Susaeta Erburu, Lourdes
A1 Martín Duque, Clara
A1 Romero Padilla, Yolanda
A1 Suárez Ruz, Esperanza
AB [EN] This study examines hospitality employees' perceptions of Human Resources (HR) policies and practices and their impact on organizational commitment before and during a crisis. Specifically, it explores the influence of gender bias on organizational commitment. Focusing on the role of HR practices in fostering commitment, the study analyses changes in commitment during the pre- and post-crisis periods. An online survey was conducted among employees in the hotel industry in Spain, resulting in 467 complete responses. Factor analysis and confirmatory factor analysis validated the measurement model. The findings support the hypothesis that organizations with pre-existing HR practices promoting employee well-being experienced higher levels of organizational commitment during the crisis. Additionally, organizations implementing policies to address gender bias achieved higher levels of organizational commitment. The study presents a typology, categorizing HR practices as crisis-appropriate or non-crisisappropriate and commitment or non-commitment practices. This study provides insights into understanding and measuring organizational commitment through HR practices and emphasizes the significance of addressing gender bias in fostering commitment. Practical implications for the hospitality industry include prioritizing employee well-being, creating an inclusive work environment, ensuring flexibility and effective communication, and proactively investing in crisis-appropriate HR practices.
YR 2024
FD 2024
LK https://hdl.handle.net/20.500.14352/124795
UL https://hdl.handle.net/20.500.14352/124795
LA eng
NO Susaeta Erburu, L., Martín-Duque, C., Romero-Padilla, Y. i Suárez Ruz, E. (2024). Organizational Commitment and Well-Being HR Practices: A Gender Bias Perspective for the Hospitality Industry in Spain. Tourism: An International Interdisciplinary Journal, 72 (4), 551-565. https://doi.org/10.37741/t.72.4.3
NO This paper has been developed as part of the project 'El impacto de la pandemia en el sector turístico en España: Implicaciones en el trabajo femenino', funded by the Fondo Supera Covid-19 (CRUE Universidades Banco Santander).
DS Docta Complutense
RD 17 mar 2026