RT Journal Article
T1 On the impact of customer balking, impatience and retrials in telecommunication systems
A1 Artalejo Rodríguez, Jesús Manuel
A1 Pla, V.
AB This paper deals with a Markovian multiserver model, where the simultaneous effect of customerbalking, impatience and retrials is evaluated. The study of systems incorporating these features is motivated by the observation of real service systems where these queueing phenomena interact. Simple approximations based on truncation and generalized truncation are provided. These approximations are compared according to different criteria for several selected scenarios. Finally, our results are used to evaluate the optimal ratio between the number of available channels and the number of waiting positions in an application to call center management.
PB Pergamon-Elsevier Science Ltd
SN 0898-1221
YR 2009
FD 2009-01
LK https://hdl.handle.net/20.500.14352/42172
UL https://hdl.handle.net/20.500.14352/42172
LA eng
NO MEC
NO Spanish Government
NO European Commission
DS Docta Complutense
RD 10 abr 2025