TY  - JOUR
AU  - Artalejo Rodríguez, Jesús Manuel
AU  - Pla, V.
PY  - 2009
DO  - 10.1016/j.camwa.2008.10.084
SN  - 0898-1221
UR  - https://hdl.handle.net/20.500.14352/42172
T2  - Computers & Mathematics with Applications
AB  - This paper deals with a Markovian multiserver model, where the simultaneous effect of customerbalking, impatience and retrials is evaluated. The study of systems incorporating these features is motivated by the observation of real service systems...
LA  - eng
M2  - 217
PB  - Pergamon-Elsevier Science Ltd
KW  - Call reattempts
KW  - Balking
KW  - Impatience
KW  - Call centers
KW  - Telecommunication systems
TI  - On the impact of customer balking, impatience and retrials in telecommunication systems
TY  - journal article
VL  - 57
ER  -