TY  - JOUR
AU  - Economou, Antonis
AU  - Gómez-Corral, Antonio
AU  - Kanta, Spyridoula
PY  - 2011
DO  - 10.1016/j.peva.2011.07.001
SN  - 0166-5316
UR  - https://hdl.handle.net/20.500.14352/42199
T2  - Performance Evaluation
AB  - n many service systems arising in OR/MS applications, the servers may be temporarily unavailable, a fact that affects the sojourn time of a customer and his willingness to join. Several studies that explore the balking behavior of customers in...
LA  - eng
M2  - 967
PB  - Elsevier
KW  - Balking and reneging
KW  - Customer equilibrium strategy
KW  - Optimization
KW  - Pricing
KW  - Vacation queue
TI  - Optimal balking strategies in single-server queues with general service and vacation times
TY  - journal article
VL  - 68
ER  -