TY  - RPRT
AU  - López Zorzano, Rafael Alberto
AU  - Pérez Amaral, Teodosio
AU  - Garín-Muñoz, Teresa
AU  - Gijón Tascón, Covadonga
PY  - 2012
UR  - https://hdl.handle.net/20.500.14352/49119
AB  - There is growing evidence that low-quality customer service prevails in the mobile telecommunications industry. In this paper we provide theoretical support to this empirical observation by using simple game theoretical models where inefficient...
LA  - eng
KW  - Mobile telecommunications
KW  - Consumer protection
KW  - Game theory
KW  - Customer services
KW  - Competition
KW  - Oligopoly
KW  - Market failure
KW  - Experience goods
KW  - Incomplete information.
TI  - Customer Service Quality and Incomplete Information in MobileTelecommunications: A Game Theoretical Approach to ConsumerProtection.
TY  - technical report
VL  - 2012
ER  -