TY  - JOUR
AU  - Carrasco González, Ramón Alberto
AU  - Sánchez Fernández, Juan
AU  - Muñoz Leiva, Francisco
AU  - Blasco López, María Francisca
AU  - Herrera Viedma, Enrique
PY  - 2017
DO  - 10.1007/s00500-015-1832-0
SN  - 1433-7479
UR  - https://hdl.handle.net/20.500.14352/18875
T2  - Soft Computing
AB  - While the SERVQUAL scale has met with greater success than other initiatives in the Internet context, the various adaptations and changes made to the measurement scales often make it difficult to compare results over time; a key aspect that companies...
LA  - eng
M2  - 995
PB  - Springer Nature
KW  - Linguistic multi-criteria decision making
KW  - SERVQUAL
KW  - 2-Tuple fuzzy linguistic model.
TI  - Evaluation of the hotels e-services quality under the user’s experience
TY  - journal article
VL  - 21
ER  -