RT Journal Article T1 The M/G/1 retrial queue: New descriptors of the customer's behavior A1 Artalejo Rodríguez, Jesús Manuel A1 Amador Pacheco, Julia AB We consider queuing systems where customers are not allowed to queue; instead of that they make repeated attempts, or retrials, in order to enter service after some time. The performance of telephone systems and communication networks modelled as retrial queues differs from standard waiting lines because typically the retrial group is an invisible queue which cannot be observed. As a result, the original flow of primary arrivals and the flow of repeated attempts become undistinguished. Our aim in this paper is to consider some aspects of this problem. Thus, we focus on the main retrial model of //1 type and investigate the distribution of the successful and blocked events made by the primary customers and the retrialcustomers. PB Elsevier Science Bv SN 0377-0427 YR 2009 FD 2009-01-01 LK https://hdl.handle.net/20.500.14352/42174 UL https://hdl.handle.net/20.500.14352/42174 LA eng NO DGYCIT DS Docta Complutense RD 26 may 2025