RT Journal Article
T1 Applications of maximum queue lengths to call center management
A1 Artalejo Rodríguez, Jesús Manuel
A1 Economou, A.
A1 Gómez-Corral, Antonio
AB This paper deals with the distribution of the maximum queue length in two-dimensional Markov models. In this framework, two typical assumptions are: (1) the stationary regime, and (2) the system homogeneity (i.e., homogeneity of the underlying infinitesimal generator). In the absence of these assumptions, the computation of the stationary queue length distribution becomes extremely intricate or, even, intractable. The use of maximum queue lengths provides an alternative queueing measure overcoming these problems. We apply our results to some problems arising from call center management.
PB Pergamon-Elsevier Science Ltd
SN 0305-0548
YR 2007
FD 2007-04
LK https://hdl.handle.net/20.500.14352/49970
UL https://hdl.handle.net/20.500.14352/49970
LA eng
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NO DGINV
NO University of Athens
NO Greek Ministry of Education
NO European Union Program PYTHAGORAS
DS Docta Complutense
RD 25 ago 2024