TY  - JOUR
AU  - Artalejo Rodríguez, Jesús Manuel
AU  - Economou, A.
AU  - Gómez-Corral, Antonio
PY  - 2007
DO  - 10.1016/j.cor.2005.05.020
SN  - 0305-0548
UR  - https://hdl.handle.net/20.500.14352/49970
T2  - Computers and Operations Research
AB  - This paper deals with the distribution of the maximum queue length in two-dimensional Markov models. In this framework, two typical assumptions are: (1) the stationary regime, and (2) the system homogeneity (i.e., homogeneity of the underlying...
LA  - eng
M2  - 983
PB  - Pergamon-Elsevier Science Ltd
KW  - Call center
KW  - Maximum queue length
KW  - Level dependent quasi-birth-and-death processes
KW  - Customer behavior
KW  - Routing rules
TI  - Applications of maximum queue lengths to call center management
TY  - journal article
VL  - 34
ER  -