RT Journal Article T1 The busy period and the waiting time analysis of a MAP/M/c queue with finite retrial group A1 Artalejo Rodríguez, Jesús Manuel A1 Chakravarthy, S. R. A1 López Herrero, María Jesús AB We concentrate on the analysis of the busy period and the waiting time distribution of a multi-server retrial queue in which primary arrivals occur according to a Markovian arrival process (MAP). Since the study of a model with an infinite retrial group seems intractable, we deal with a system having a finite buffer for the retrial group. The system is analyzed in steady state by deriving expressions for (a) the Laplace–Stieltjes transforms of the busy period and the waiting time; (b) the probabiliy generating functions for the number of customers served during a busy period and the number of retrials made by a customer; and (c) various moments of quantites of interest. Some illustrative numerical examples are discussed. PB Taylor & Francis Inc SN 0736-2994 YR 2007 FD 2007-03-07 LK https://hdl.handle.net/20.500.14352/49977 UL https://hdl.handle.net/20.500.14352/49977 LA eng NO J. R. Artalejo and M. J. Lopez-Herrero thank the support received from the research project MTM2005-01248. DS Docta Complutense RD 29 mar 2026