RT Journal Article
T1 The role of authenticity, involvement and experience quality in heritage destinations
A1 Uslu, Abdullah
A1 Recuero Virto, Nuria
A1 Eren, Ramazan
A1 Blasco López, María Francisca
AB This research explores the impact of authenticity and involvement on destination image, aiming to comprehend visitor satisfaction, experience quality, re-patronage intentions, willingness to pay more, and word-of-mouth. Structural equation modelling was employed for analysis using data from 394 visitors to Side, Turkey. According to research findings, authenticity and involvement positively influence destination image. The findings demonstrate that developing repatronage intentions, word-of-mouth recommendations, and willingness to pay more can be facilitated through experience quality and satisfaction. Also, it is proved that satisfaction is positively influenced by destination image. Moreover, authenticity and involvement positively influence destination image. According to research results, to increase willingness to pay, it is imperative to offer a high-quality cultural tourism experience, wherein tourists gain knowledge about the heritage destination and enjoy the experience while deeply engaging with the surroundings. Furthermore, public and private organisations should design visitor experiences that consider authenticity and involvement to enhance destination image and increase customer satisfaction.
YR 2024
FD 2024-05-30
LK https://hdl.handle.net/20.500.14352/108551
UL https://hdl.handle.net/20.500.14352/108551
LA eng
NO Uslu, A., Recuero-Virto, N., Eren, R. ., & Blasco-López, M. F. . (2024). The role of authenticity, involvement and experience quality in heritage destinations. Tourism & Management Studies, 20(3), 79-91. https://doi.org/10.18089/tms.20240306
DS Docta Complutense
RD 7 abr 2025