TY - JOUR AU - Marín Díaz, Gabriel PY - 2025 DO - 10.3390/ai7010003 UR - https://hdl.handle.net/20.500.14352/129619 T2 - AI AB - Real-world decision-making often involves uncertainty, incomplete data, and the need to evaluate alternatives based on both quantitative and qualitative criteria. To address these challenges, this study presents FAS-XAI, a unified methodological... LA - eng PB - MDPI KW - Fuzzy clustering KW - Explainable Artificial Intelligence KW - XAI KW - FAS-XAI framework KW - Customer Service Value KW - RFID model KW - Business decision-making TI - A Unified Fuzzy–Explainable AI Framework (FAS-XAI) for Customer Service Value Prediction and Strategic Decision-Making TY - journal article VL - 7 ER -