TY  - JOUR
AU  - Marín Díaz, Gabriel
AU  - Carrasco González, Ramón Alberto
PY  - 2023
DO  - 10.3390/axioms12050448
UR  - https://hdl.handle.net/20.500.14352/104608
T2  - Axioms
AB  - In the literature, the Information Technology Infrastructure Library (ITIL) methodology recommends determining the priority of incident resolution based on the impact and urgency of interactions. The RFID model, based on the parameters of Recency,...
LA  - eng
M2  - 448
PB  - MDPI
KW  - Fuzzy logic
KW  - Machine learning
KW  - AHP
KW  - RFID
KW  - Making-decisions
KW  - Contact center
KW  - Customer value
TI  - Fuzzy Logic and Decision Making Applied to Customer Service Optimization
TY  - journal article
VL  - 12
ER  -