TY  - JOUR
AU  - Leeuw, Sander de
AU  - Minguela Rata, Beatriz
AU  - Sabet, Ehsan
AU  - Boter, Jaap
AU  - Sigurðardóttir, Runa
PY  - 2016
DO  - 10.1108/IJOPM-01-2015-0010
SN  - 0144-3577
UR  - https://hdl.handle.net/20.500.14352/23606
T2  - International Journal of Operations and Production Management
AB  - Purpose – The purpose of this paper is to investigate how online apparel retailers make trade-offs in achieving efficiency in handling consumer returns, attempting to reduce the number of consumer returns they are faced with and increasing sales...
LA  - eng
PB  - Emerald
KW  - Logistics
KW  - E-business
KW  - Empirical
KW  - Case study
TI  - Trade-offs in managing commercial consumer returns for online apparel retail
TY  - journal article
VL  - 36
ER  -