RT Journal Article T1 A second order analysis of the waiting time in the M/G/1 retrial queue A1 Artalejo Rodríguez, Jesús Manuel A1 Falin, Guennadi I. A1 López Herrero, María Jesús AB We are concerned with the M/G/1 queue with repeated attempts where a customer who finds the server busy leaves the service area and repeats his request after a random amount of time. We concentrate on the study of the waiting time process. Its analysis in terms of Laplace transforms has been discussed in the literature. However, this solution has important limitations in practice. For instance, we cannot calculate the first moments of the waiting time, W, by direct differentiation. This paper supplements the existing work and provides a direct method of computation for the second moment of W. Then the maximum entropy approach is used to estimate the true waiting time distribution. PB World Scientific SN 0217-5959 YR 2002 FD 2002 LK https://hdl.handle.net/20.500.14352/57396 UL https://hdl.handle.net/20.500.14352/57396 LA eng DS Docta Complutense RD 26 feb 2026