TY - JOUR AU - Artalejo Rodríguez, Jesús Manuel AU - Falin, Guennadi I. AU - López Herrero, María Jesús PY - 2002 SN - 0217-5959 UR - https://hdl.handle.net/20.500.14352/57396 T2 - Asia-Pacific Journal of Operational Research AB - We are concerned with the M/G/1 queue with repeated attempts where a customer who finds the server busy leaves the service area and repeats his request after a random amount of time. We concentrate on the study of the waiting time process. Its... LA - eng M2 - 131 PB - World Scientific KW - retrial queues KW - waiting time KW - maximum entropy principle KW - method of collective marks TI - A second order analysis of the waiting time in the M/G/1 retrial queue TY - journal article VL - 19 ER -