TY  - JOUR
AU  - Artalejo Rodríguez, Jesús Manuel
AU  - Tuan, P.D.
PY  - 2012
DO  - 10.3934/jimo.2012.8.781
SN  - 1547-5816
UR  - https://hdl.handle.net/20.500.14352/42399
T2  - Journal of industrial and management optimization
AB  - In this paper, we first consider single server retrial queues with two way communication. Ingoing calls arrive at the server according to a Poisson process. Service times of these calls follow an exponential distribution. If the server is idle, it...
LA  - eng
M2  - 781
PB  - Amer Inst Mathematical Sciences
KW  - Retrial queues
KW  - two way communication
KW  - blended call centers
KW  - stationary distribution
KW  - factorial moments
KW  - recursive formulae
KW  - asymptotic analysis
KW  - call centers
KW  - customers
KW  - model
TI  - Markovian retrial queues with two way communication
TY  - journal article
VL  - 8
ER  -