TY  - JOUR
AU  - Shu, Ziwei
AU  - Carrasco González, Ramón Alberto
AU  - Portela García-Miguel, Javier
AU  - Sanchez-Montañés, Manuel
AU  - Lin, Binshan
PY  - 2023
DO  - 10.1016/j.eswa.2022.118922
SN  - 0957-4174
UR  - https://hdl.handle.net/20.500.14352/91317
T2  - Expert Systems with Applications
AB  - With the growth of online tourism, it is important to analyze the reviews left by numerous customers on social networks to improve the hotel’s online reputation. Hotel segmentation based on online reviews has attracted an increasing interest from many...
LA  - eng
M2  - 1
PB  - Elsevier
KW  - Ordered weighted averaging operators
KW  - Linguistic quantifiers
KW  - 2-tuple linguistic model
KW  - Multi-criteria decision-making
KW  - Segmentation
KW  - TripAdvisor
TI  - Clustering using ordered weighted averaging operator and 2-tuple linguistic model for hotel segmentation: the case of TripAdvisor
TY  - journal article
VL  - 213
ER  -