TY  - JOUR
AU  - Shu, Ziwei
AU  - Houghton Torralba, Miguel
AU  - Carrasco González, Ramón Alberto
AU  - Blasco López, María Francisca
PY  - 2023
DO  - 10.1016/j.procs.2023.07.011
SN  - 1877-0509
UR  - https://hdl.handle.net/20.500.14352/130966
T2  - Procedia Computer Science
AB  - Customer feedback and satisfaction are critical indicators of success in the hospitality industry. The influence of customer reviews on the decisions of other customers to visit and on the brand reputation of hotels necessitates that hotel managers...
LA  - eng
M2  - 73
PB  - Elsevier
KW  - SERVPERF
KW  - Multi-criteria decision-making
KW  - Analytic hierarchy process
KW  - 2-tuple linguistic model
KW  - TripAdvisor
TI  - Assessing customer satisfaction of London luxury hotels with the AHP method and the SERVPERF scale: a case study of customer reviews on TripAdvisor
TY  - journal article
VL  - 221
ER  -