TY - JOUR AU - Sánchez Herrera, Joaquín AU - Pintado Blanco, Teresa PY - 2025 UR - https://hdl.handle.net/20.500.14352/123629 AB - When brands lose direction, they risk losing consumer trust and preference. This research shows how a breakdown in a brand’s internal structure —what we call *brand entropy*— increases perceived risks and ultimately weakens brand preference. By... LA - eng KW - Brand consistency KW - Brand entropy KW - Perceived risk KW - Brand preference KW - Brand equity TI - Brand Entropy. Why Good Brands Go Bad TY - journal article ER -