Josep A. Ivars-BaidalGarcía Hernández, MaríaMendoza De Miguel, Sofía2025-06-192025-06-192019https://hdl.handle.net/20.500.14352/121544This research note explores how cities that develop a smart city and/or smart destination strategy approach the management of overtourism. A group of cities with uneven tourism pressure in Spain and Portugal have been expressly selected. Using a qualitative methodology, the findings show that overtourism is a complex phenomenon comprising highly diverse processes and constitutes a localised problem in specific areas of each city. The measures for addressing overtourism include regulatory measures and the occasional use of Information and Communication Technologies (ICT). There is a need for an increasing use of technology that could have a wider scope if the smart city/destination strategy were more consolidated from a holistic point of view.engAttribution 4.0 Internationalhttp://creativecommons.org/licenses/by/4.0/journal articlehttps://ertr-ojs-tamu.tdl.org/ertr/article/view/500open accessOvertourismICTSmart tourism citiesSmart destinationGovernanceDMOGeografíaTurismo2505 Geografía5312.90 Economía Sectorial: Turismo