Los valores humanos y la competencia intercultural en universidades internacionalizadas : la perspectiva del personal administrativo y de apoyo en dos escenarios europeos

Abstract

Globalisation, internationalisation, and more specifically, the migratory movements that these phenomena have caused during the last decades, have expanded cultural and linguistic diversity in people’s daily environments. In addition, because of the increase in the use of new technologies to communicate globally since the COVID-19 pandemic, interactions between people from different parts of the world have become constant—without any need to travel. Because of these events, a key concern has been raised: The abilities needed to take an active part in this multicultural world are no longer simply based on language skills; intercultural competence has become indispensable. If the aim is to avoid misunderstandings and make coexistence as harmonious as possible, intercultural competence is essential—not only to work on teams or in classrooms with colleagues from different cultures but also to interact daily with people from diverse backgrounds. Intercultural competence implies possessing a set of skills and abilities that together allow one to engage in intercultural interactions with a greater or lesser degree of effectiveness. However, intercultural competence does not consist of reaching a level at which one is fully interculturally competent. On the contrary, to maintain both cultural and linguistic diversity, intercultural competence must be understood as a continuous process that is developed throughout life, because learning never stops...La globalización, la internacionalización y, más concretamente, los movimientos migratorios que estos fenómenos han provocado durante las últimas décadas han ampliado la diversidad cultural y lingüística en los entornos cotidianos de las personas. Además, debido al incremento del uso de las nuevas tecnologías para comunicarse a nivel global desde la pandemia del COVID-19, las interacciones entre personas de distintas partes del mundo, sin necesidad de viajar, se han vuelto constantes. A raíz de estos acontecimientos, se ha planteado un asunto clave: las aptitudes necesarias para formar parte de manera activa en este mundo multicultural ya no se basan simplemente en las habilidades lingüísticas; la competencia intercultural se ha vuelto indispensable. Si el objetivo es evitar malentendidos y hacer que la convivencia sea lo más armoniosa posible, la competencia intercultural es esencial, no solo para trabajar en equipos o en las aulas con compañeros y compañeras de diferentes culturas, sino también para interactuar en el día a día con personas de diversos orígenes...