Artificial Intelligence to manage workplace bullying

Abstract

This research links the efficiency of artificial intelligence (AI) to the work climate. The aim is to compare whether workers would feel comfortable dealing with a case of harassment at work with an AI system, or whether they prefer to deal with people. This is a pioneering study, unanswered in the literature. A questionnaire has been applied and a sample of 329 workers was obtained, from which it has been possible to conclude, that in cases where there is a good working environment, they feel more comfortable talking to people than to robots, and vice versa when the working environment is bad. Moreover, it is concluded that when workers trust their human resources (HR) departments, they prefer to deal with people regarding a problem such as bullying and that when they trust AI systems, there is a greater preference to interact with robots than when they do not trust them.