On the impact of customer balking, impatience and retrials in telecommunication systems

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dc.contributor.authorArtalejo Rodríguez, Jesús Manuel
dc.contributor.authorPla, V.
dc.date.accessioned2023-06-20T00:11:50Z
dc.date.available2023-06-20T00:11:50Z
dc.date.issued2009-01
dc.description.abstractThis paper deals with a Markovian multiserver model, where the simultaneous effect of customerbalking, impatience and retrials is evaluated. The study of systems incorporating these features is motivated by the observation of real service systems where these queueing phenomena interact. Simple approximations based on truncation and generalized truncation are provided. These approximations are compared according to different criteria for several selected scenarios. Finally, our results are used to evaluate the optimal ratio between the number of available channels and the number of waiting positions in an application to call center management.
dc.description.departmentDepto. de Estadística e Investigación Operativa
dc.description.facultyFac. de Ciencias Matemáticas
dc.description.refereedTRUE
dc.description.sponsorshipMEC
dc.description.sponsorshipSpanish Government
dc.description.sponsorshipEuropean Commission
dc.description.statuspub
dc.eprint.idhttps://eprints.ucm.es/id/eprint/15201
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dc.identifier.doi10.1016/j.camwa.2008.10.084
dc.identifier.issn0898-1221
dc.identifier.officialurlhttp://www.sciencedirect.com/science/article/pii/S0898122108006354
dc.identifier.relatedurlhttp://www.sciencedirect.com/
dc.identifier.urihttps://hdl.handle.net/20.500.14352/42172
dc.issue.number2
dc.journal.titleComputers & Mathematics with Applications
dc.language.isoeng
dc.page.final229
dc.page.initial217
dc.publisherPergamon-Elsevier Science Ltd
dc.relation.projectIDMTM2005-01248
dc.relation.projectIDTSI2007-66869-C02-02
dc.rights.accessRightsrestricted access
dc.subject.cdu519.8
dc.subject.keywordCall reattempts
dc.subject.keywordBalking
dc.subject.keywordImpatience
dc.subject.keywordCall centers
dc.subject.keywordTelecommunication systems
dc.subject.ucmInvestigación operativa (Matemáticas)
dc.subject.unesco1207 Investigación Operativa
dc.titleOn the impact of customer balking, impatience and retrials in telecommunication systems
dc.typejournal article
dc.volume.number57
dspace.entity.typePublication
relation.isAuthorOfPublicationdb4b8a04-44b0-48e9-8b2c-c80ffae94799
relation.isAuthorOfPublication.latestForDiscoverydb4b8a04-44b0-48e9-8b2c-c80ffae94799
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