Gender e-Government adoption in Spain

Abstract

This article analyses gender differences in the adoption of e-government services in Spain, contributing to the literature on digital governance and technology adoption by incorporating a gender perspective. The study develops and empirically tests a model that examines how socio-demographic and behavioural factors influence the use of digital public services. Using quantitative analysis, the research identifies significant differences in adoption patterns between men and women, highlighting the role of gender as a relevant explanatory variable in e-government adoption. The findings provide insights for the design of more inclusive digital public policies and services. The study contributes to the understanding of digital divide dynamics in public administration, extending existing adoption models by integrating gender as a key dimension and reinforcing a citizen-centred perspective in the analysis of e-government.