Cleaning guest rooms as care work? Politicization of hotel housekeeping in the Las Kellys movement

Abstract

The literature on labour conflict in the field of paid care work deals primarily with highly feminized occupations that fit in with the International Labour Organization’s (ILO) characterization of the care workforce, such as nurses, domestic workers and childcare providers. We focus instead on room attendants: a highly feminized occupational group that lies beyond the scope of the care economy defined by the ILO. Our analysis draws upon Briskin’s ‘politicization of caring’ through which care workers demand professional recognition, decent working conditions and fair wages, as well as call for the acknowledgement of caring as a collective responsibility. Following this thread, we look into the politicization of hotel housekeeping by Las Kellys, a Spanish movement of room attendants that frames hotel housekeeping as care work with the aim of subverting low social standing and improving precarious working conditions. Such a framing relies on two axes of meaning-making: (1) room attendant as provider of customer well-being, and (2) (hotel) cleaning as undervalued feminized basic care. This article expands the scope of the ‘politicization of caring’ beyond the limits of the care economy.