Influencers y reputación: Chiara Ferragni, Instagram y el escándalo Pandoro Gate
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2024
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Universidad Politécnica Salesiana
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Velasco-Molpeceres, A., Miranda-Galbe, J. y Prieto-Muñiz, M. (2024). Influencers y reputación: Chiara Ferragni, Instagram y el escándalo Pandoro Gate. Universitas XX1, 41, pp. 127-153. https://doi.org/10.17163/uni.n41.2024.05
Abstract
Chiara Ferragni es una de las influencers de moda más importantes del mundo. Como pionera en la profesión, con la creación de su blog The Blonde Salad, ha llegado a alcanzar más de 29 millones de seguidores en su cuenta de Instagram. A finales de 2023 su imagen y su reputación sufrieron un grave deterioro tras el escándalo Pandoro Gate. Este artículo analiza la evolución de sus rutinas de creación de contenidos antes y después de esta crisis. El objetivo principal consiste en estudiar la evolución en el comportamiento de la influencer, sus seguidores y las marcas con las que colaboraba. En los resultados se aprecia una transformación significativa en su comportamiento digital, caracterizada por un mes de silencio seguido de una notable disminución en sus publicaciones. Esta tendencia continúa tras su separación y el acuerdo con su marido de no mostrar el rostro de sus hijos. Llama la atención cómo el engagement de su cuenta de Instagram, pese a la falta de contenidos publicados por la influencer, aumenta. No obstante,se observa un alza en comentarios críticos y polémicos. Pese a la disminución de contenidos, la actividad de su comunidad se intensifica, esto sugiere que el interés de los seguidores se centra más en la historia personal y profesional de Ferragni que en sus publicaciones controladas.
Chiara Ferragni is one of the most important fashion influencers in the world. A pioneer in the profession, with the creation of her blog The Blonde Salad, she has reached more than 29 million followers on her Instagram account. At the end of 2023, her image and reputation suffered a serious deterioration after the Pandoro gate scandal. This article analyses the evolution of its content creation routines before and after this crisis. The main objective is to analyse the evolution in the behaviour of the influencer, her followers and the brands with which she collaborated. The results show a significant transformation in her digital behaviour, characterized by a month of silence followed by a notable decrease in her publications. This trend continues after her separation and the agreement with her husband not to show the faces of their children. It is striking how the engagement of her Instagram account, despite the lack of content published by the influencer, increases. However, there has been a rise in critical and controversial comments. Despite the decrease in content, the activity of her community intensifies, suggesting that the interest of her followers is focused more on Ferragni’s personal and professional history than on her controlled posts
Chiara Ferragni is one of the most important fashion influencers in the world. A pioneer in the profession, with the creation of her blog The Blonde Salad, she has reached more than 29 million followers on her Instagram account. At the end of 2023, her image and reputation suffered a serious deterioration after the Pandoro gate scandal. This article analyses the evolution of its content creation routines before and after this crisis. The main objective is to analyse the evolution in the behaviour of the influencer, her followers and the brands with which she collaborated. The results show a significant transformation in her digital behaviour, characterized by a month of silence followed by a notable decrease in her publications. This trend continues after her separation and the agreement with her husband not to show the faces of their children. It is striking how the engagement of her Instagram account, despite the lack of content published by the influencer, increases. However, there has been a rise in critical and controversial comments. Despite the decrease in content, the activity of her community intensifies, suggesting that the interest of her followers is focused more on Ferragni’s personal and professional history than on her controlled posts