Consensus on Criteria for Good Practices in Video Consultation: A Delphi Study

Jiménez Rodríguez, Diana; Ruiz Salvador, Diego; Rodríguez Salvador, María del Mar; Pérez Heredia, Mercedes; Muñoz Ronda, Francisco José; Arrogante Maroto, Óscar

Consensus on Criteria for Good Practices in Video Consultation: A Delphi Study

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ARTÍCULO IJERPH_Consensus on Criteria for Good Practices in Video Consultation- A Delphi Study.pdf (334.71 KB)

Official URL

https://doi.org/10.3390/ijerph17155396

Publication date

2020

Authors

Jiménez Rodríguez, Diana

Ruiz Salvador, Diego

Rodríguez Salvador, María del Mar

Pérez Heredia, Mercedes

Muñoz Ronda, Francisco José

Arrogante Maroto, Óscar

Publisher

MDPI

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URI

https://hdl.handle.net/20.500.14352/102586

Citation

Jiménez-Rodríguez D, Ruiz-Salvador D, Rodríguez Salvador MDM, Pérez-Heredia M, Muñoz Ronda FJ, Arrogante O. Consensus on Criteria for Good Practices in Video Consultation: A Delphi Study. Int J Environ Res Public Health;17(15):5396. https://doi.org/10.3390/ijerph17155396

Abstract

The use of telemedicine has greatly increased, largely derived from the COVID-19 pandemic, which has created the need for a guide aimed towards the adequate management of a modality of health care: the video consultation. A Delphi study composed of three rounds was conducted with 16 experts in holding video consultations and managing non-technical skills from different specialties and nationalities to conceive a consensus on the criteria needed for properly managing video consultations by healthcare professionals. The consensus criteria were defined by three dimensions (preparation of video consultation, video consultation process, and post-video consultation) and their corresponding items. Excellent consensus data was obtained; therefore, use is recommended by any healthcare professional who is going to utilize a video consultation, in order to manage it effectively.